Privacy Policy

Last updated: 3 May 2026

Who we are

Loft Learn is an Australian-registered education advisory service operated by Luke Grange (ABN 49 639 319 211), trading as Loft Learn. We provide trusted study abroad guidance to international students exploring education opportunities in Australia, the United Kingdom, Canada, the United States, and New Zealand.

For any questions about this policy, please contact us at [email protected].

What data we collect

We collect personal information that you provide to us directly, including:

  • Your name and email address
  • Your nationality and country of residence
  • Your study destination interests
  • The content of messages you send us through our contact form, email, WhatsApp, WeCom, or LINE
  • Information about your study goals, academic background, and preferences that you share during our guidance conversations

We do not collect payment information.

Students under 18 years of age are asked to obtain the consent of a parent or guardian before engaging with Loft Learn's counselling services. If you are a parent or guardian with questions about your child's privacy, please contact us at [email protected].

How we communicate with you

Loft Learn offers counselling through WhatsApp, WeCom, and LINE in addition to our website contact form. When you choose to contact us through any of these channels, we collect the information you share with us — including your name, nationality, study interests, and conversation content — for the sole purpose of providing education guidance.

Each messaging platform operates under its own privacy policy: Meta (WhatsApp) at whatsapp.com/legal/privacy-policy, Tencent (WeCom) at wechat.com/en/privacy_policy.html, and LINE Corporation at line.me/en/terms/policy.

For WeCom users, conversations are processed by Tencent and may be stored on servers located in Singapore and Hong Kong SAR under Tencent's privacy policy. We encourage students to review Tencent's privacy policy before using WeCom to contact Loft Learn.

How we use your data

We use your personal information to:

  • Respond to your enquiries and provide personalised study abroad guidance
  • Understand your goals and suggest suitable courses, institutions, and destinations
  • Support you through the application process where you have asked for our assistance
  • Communicate with you about your enquiry and any relevant follow-up information
  • Maintain the quality, safety, and continuity of our counselling services

We will not use your data to send marketing communications without your consent.

Our approach to AI-assisted guidance

Loft Learn uses advanced AI technology to power initial counselling conversations across our messaging channels, allowing us to provide timely, personalised responses to students around the world. All AI-assisted interactions are actively overseen by Luke Grange, an experienced Australian education consultant.

Any student who wishes to escalate their enquiry or speak with a member of our team is welcome to do so at any time — simply let your counsellor know and we will ensure you are supported appropriately.

Who we share your data with

We share your personal information only where it is necessary to support your enquiry and deliver our services responsibly. This may include:

  • Education institutions: With your explicit consent, when you decide to submit an application to a specific institution through Loft Learn.
  • Service providers: Trusted technology and communications partners that help us receive enquiries, communicate with students, protect our website, and operate our services securely.

We do not sell, rent, or trade your personal data to any third party.

Our technology partners

To deliver a seamless and secure counselling experience, Loft Learn works with a carefully selected group of trusted technology partners. Each partner processes student information only as necessary to provide the services described in this policy and upholds rigorous data protection standards.

  • OpenAI (United States) — powers our AI counselling technology
  • Anthropic (United States) — supports our operational quality and oversight systems
  • Microsoft (United States) — business communications and productivity
  • Cloudflare (United States) — website security and performance
  • VentraIP (Australia) — website and domain hosting
  • Meta / WhatsApp (United States) — WhatsApp communication channel
  • Tencent / WeCom (Singapore) — WeCom communication channel
  • LINE Corporation (Japan) — LINE communication channel

How we store your data

Student information is held securely in Australia in accordance with the Australian Privacy Principles. Where data is processed by our international technology partners, we ensure appropriate safeguards are in place consistent with Australian privacy law.

In the unlikely event of a data security incident that affects your personal information, Loft Learn will notify you promptly through the channel you used to contact us. We meet all obligations under Australian privacy law, including notification to the Office of the Australian Information Commissioner where required.

Data retention

We retain student data for 12 months from your last interaction with us. After this period, your data is deleted securely unless we are required to keep it for legal, regulatory, or service-related reasons.

Your right to data deletion

You may request deletion of your personal data at any time by emailing [email protected]. We are committed to responding to all privacy requests within 30 days.

Your other rights

You also have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Object to or restrict processing of your data where applicable
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at [email protected]. We are committed to responding to all privacy requests within 30 days.

Cookies and tracking

Our website may use essential third-party services that support performance, accessibility, and security. We do not use this website to run advertising cookies or intrusive tracking tools.

Technology disclosure

Loft Learn uses carefully managed technology tools to support service delivery, communication quality, and operational oversight. Any personal information processed through these tools is handled in line with this policy and is never sold to third parties.

Education guidance — not migration advice

The guidance provided by Loft Learn — including through our technology-enabled counselling channels — is for education planning purposes only. It does not constitute legal or migration advice and should not be relied upon for visa applications or immigration decisions. For advice on visa eligibility and migration pathways, we recommend consulting a registered Migration Agent (MARA).

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our services, legal obligations, or privacy practices. Any updates will be posted on this page with a revised effective date.

Contact

For any privacy-related questions or requests, including requests to access, correct, or delete your personal information, please contact us at [email protected]. We are committed to responding to all privacy requests within 30 days.